This privacy and personal data policy is summarized to better inform you as a customer of which personal data By Falkenberg ApS treats and how we treat them – personal data should be understood as all person attributable data.
By Falkenberg ApS respects all requests for confidentiality of personal information which is submitted online and is aware of the need for adequate protection and sound processing of all personal information we receive.
Personal data covers all data that can be used to identify persons, including but not limited to, surname, middle and last name, age, sex, position, private address or other physical address, e-mail address or other contact information, whether related private residence or workplace.
Also, personal data also contains data such as behavior, purchase history, financial information, etc., all of which are used in maintaining the customer and supplier relationship between customers and By Falkenberg ApS.
What personal data do we collect and process?
You can access dreambag.dk without informing us about your personal data. When accessing the website, an ID is issued for your session. This cannot identify you as a person.
By Falkenberg ApS needs a number of personal data to be able to trade with you and your company, maintain customer service and market products and services. Some information is collected and processed according to legal requirements in accordance with the Money Laundering and Accounting Act.
The information below can be collected and processed when you visit dreambag.dk;
E-mail address, first and last name, address, phone number, age, gender, technical details (IP addresses included), behavior (included: visited URL, event triggers, actions such as clicks, opening rates, log-in, time on each page, etc.), geographic data, and data that may be needed to complete a trade.
By Falkenberg ApS collects and processes information about you when you:
Creating an account Making purchases Sending queries, complaints and / or interacting with By Falkenberg ApS in other ways Sign up and / or interact with online marketing materials (including with not limited to newsletters, text messages and notifications, advertisements on third-party websites or the like) Submit personal information Otherwise, to By Falkenberg ApS.
By Falkenberg ApS collects only the personal data necessary to deliver a service or product, market services and products or process inquiries.
By Falkenberg ApS does not collect and / or buy personal information from third parties.
By Falkenberg ApS uses recognized card acquirers for any. handling of online card transactions and does not store payment card information. Please note that billing and bank details are kept in accordance with applicable laws in the field, including the Money Laundering and Accounting Act.
How do we use your information?
We can make use of the collected information in the following ways:
To personalize your experience on mail and website through personal recommendations based on purchase history
To improve dreambag.dk and marketing from By Falkenberg ApS
To to be able to service you better by contacting customer service
To manage competitions, customer surveys etc..
To handle your orders as soon as possible
To obtain product and trust pilot reviews
To follow-up on inquiries
To general marketing
How do we protect your information?
Our website is continuously scanned for security deficiencies and weaknesses so that we can exclude potential data leaks as quickly as possible and thus make our website as safe as possible. Likewise, it is scanned regularly for malware.
Credit card information is processed by card acquirers and cannot be accessed by either By Falkenberg ApS or employees of card acquirers. These transactions are not stored on internal servers and are not processed at any time by By Falkenberg ApS itself.
Who do we disclose personal information to?
Personal information submitted on dreambag.dk or via telephone contact is only disclosed to:
Internal Departments / Personnel
Trusted third parties required for the performance of delivery, payment and servicing agreements including debt collection and judicial agencies
Business partners in order to maintain your account and / or marketing.
To provide the best possible experience on By Falkenberg ApS websites, we statistics on how users use the pages. The statistics are used in anonymous form, for example. to see which pages and content the users interact with.
By Falkenberg ApS can use Google Analytics to collect visitor statistics and, in this connection, pass IP addresses to Google Analytics. Google Analytics Privacy Terms are accepted upon visit to dreambag.dk and can be found here: www.google.com/privacy
Among By Falkenberg ApS and all business partners and suppliers are provided with a data processing agreement that will at all times ensure the interests of users and customers.
These agreements can be displayed at any time on request.
Where are your personal data stored?
Your information is stored on servers in the EU. Some personal data is managed by a third party (data processor) who stores and processes personal data at By Falkenberg ApS in accordance with this data policy and the applicable data protection law.
Do you wish to unsubscribe at any time. newsletters, you can follow the instructions at the bottom of each email.
However, if you have problems unsubscribing, our customer service can be contacted via the contact information below. .
When canceling marketing from By Falkenberg ApS, all commitments are deleted you have submitted to us. These cannot be recreated, and if you at any time want to understand what we have previously sent you, previous offers or the like, we point out that these cannot be restored.
How long will your personal information be stored?
With an active customer relationship, your data is stored for as long as necessary for us to service you. If the customer relationship is interrupted, your data is stored for up to two years, depending on the nature of the data.
You can request insight or deletion of your data at any time. Of other legislation (or the Accounting and Money Laundering Act), all transactional data, incl. contact and company information for five years.
We take security breaches and data leakage very seriously. In case of suspicion of data leakage from By Falkenberg ApS internal servers or with external partners, a number of initiatives are initiated that will ensure our customers and users the best possible.
This implies, among other things, the coverage of the potential damage, notification to potentially affected customers and users, notification to The Data Inspectorate and actions to try to contain the extent of the damage.
If we suspect data leakage from By Falkenberg ApS or its external partners, everyone involved, including the user, will be informed about this within 72 hours. If you suspect that your data has been leaked from By Falkenberg ApS, please contact us at any time.
Access to information
You can always change your account information and areas of interest and specify whether you would like us to contact you in connection with the offer of goods or services or unsubscribe from you.
If you would like to receive a copy of this information, please contact us.
If you wish to delete all data, please contact us. Once all data is deleted, these cannot be restored.
NOTICE: Data required for legislation cannot be deleted on request.
We regularly revise our processes for data processing. This policy is updated once a year.
Contact, change and update of personal data policy
By Falkenberg ApS undertakes to continuously comply with the legislation’s privacy requirements.
If you have questions or comments on our data policy or how we use your personal information, please Contact our customer service.
If you wish to unsubscribe from our newsletters at any time, please follow the instructions at the bottom of each email. However, if you have problems unsubscribing, our customer service can be contacted via the contact information below.
Upon cancellation of marketing from By Falkenberg ApS, all commitments you have made to us are deleted. These cannot be recreated, and if you at any time want to understand what we have previously sent you, previous offers or the like, we point out that these cannot be restored.