14 day return policy
DreamBag gives 14 days full return policy for goods not in use.
A product is put into use if it is used in addition to what corresponds to regular testing in a physical store. If DreamBag considers that the product is in use, you still have the right to cancel, but you will pay the impairment yourself. DreamBag sets and subtracts the impairment, however, at least 50% of the purchase price.
Read more about the right of withdrawal on the Competition and Consumer Agency’s website here.
If you want to return DreamBag, you must
- fold it in the middle
- Send it in the same packaging as it was delivered in
DreamBag should not be curled or rolled tightly together.
DreamBag recommends returning through the Return Portal that you find here
You can choose to have it delivered to the following parcel shop:
Remember to save the Track & Trace number as proof that the package has been sent to DreamBag.
When DreamBag has received the goods and approved the return, the amount will be returned to your account within three working days.
If you wish to complain, you should read the following:
A complaint about a product or service purchased from us can be submitted to the
Competition and Consumer Agency’s Center for Complaints
Carl Jacobsens Vej 35
or contact the Complaints Center on www.forbrug.dk
The EU Commission’s online complaint portal can also be used for filing a complaint. This is particularly relevant if you are a consumer resident in another EU country. Complaint submitted here http://ec.europa.eu/odr. When submitting a complaint, you must provide our email address firstname.lastname@example.org