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Return policy

14 day return policy

DreamBag gives 14 days full return policy for goods not in use.

A product is put into use if it is used in addition to what corresponds to regular testing in a physical store. If DreamBag considers that the product is in use, you still have the right to cancel, but you will pay the impairment yourself. DreamBag sets and subtracts the impairment, however, at least 50% of the purchase price.

Read more about the right of withdrawal on the Competition and Consumer Agency’s website here.

If you want to return DreamBag, you must

  • fold it in the middle
  • Send it in the same packaging as it was delivered in

DreamBag should not be curled or rolled tightly together.

DreamBag recommends returning through the Return Portal that you find here

Return address:

DreamBag By Elisabeth Falkenberg
Ordrupdalvej 35
2920 Charlottenlund
DK-Denmark
+45 2873 5222
kundeservice@dreambag.dk

You can choose to have it delivered to the following parcel shop:

1st Choice
Ordrupvej 102
2920 Charlottenlund
DK-Denmark

Remember to save the Track & Trace number as proof that the package has been sent to DreamBag.

When DreamBag has received the goods and approved the return, the amount will be returned to your account within three working days.

Reviews

At DreamBag we crush our happy customers. And we love you even more if you recommend the DreamBag sleeping bag to others.

For example, you can do this on DreamBag’s Facebook page here

Or on Trustpilot here

Complaints/Appeals

If you have any questions about DreamBag, we are always ready to give advice and guidance on  kundeservice@dreambag.dk or +45 2873 5222.

If you wish to complain, you should read the following:
A complaint about a product or service purchased from us can be submitted to the

Competition and Consumer Agency’s Center for Complaints

Carl Jacobsens Vej 35
2500 Valby
DK-denmark

or contact the Complaints Center on www.forbrug.dk

The EU Commission’s online complaint portal can also be used for filing a complaint. This is particularly relevant if you are a consumer resident in another EU country. Complaint submitted here http://ec.europa.eu/odr. When submitting a complaint, you must provide our email address kundeservice@dreambag.dk